Venue: River Rock Casino & Hotel
8811 River Rd, Richmond, British Columbia V6X 3P8
Registration Starts: 8:00 am
Networking: 3:00 pm- 5:00 pm
Includes: Breakfast & Lunch Buffet
Topic 1: Cybersecurity - How it Can Impact Your Business & How You Can Be Prepared
Viruses, spyware, malware, adware, rootkits are concerns for all companies large & small
Speaker: Chester Wisniewski - Principal Research Scientist with SOPHOS
Chester is currently in the Office of the CTO at SOPHOS; he actively participates in research, public speaking and writing with a focus on communicating the complexities of security to the press and public in terms his audience can relate to. Chester has spoken numerous major international events (RSA, InfoSec Europe, LISA, USENIX, Virus Bulletin, in addition to many Security BSides events) and also regularly consults with NPR, CNN, CBC and The New York Times, as well as other major media outlets.
Topic 2: Customer Communication Management (CCM) and the Customer Experience
Speaker: Skip Henk - President/CEO at Xplor International
Skip will be sharing valuable information pertaining to customer-focused roles in your organization, such as the CSR and Sales personnel. He will address the benefits of an effective customer communication strategy and promoting customer interaction, to create and maintain meaningful ongoing relationships. This session will focus on current CCM trends, the attributes of a meaningful customer experience, and the impact it can have on an organization.
Topic 3: The Impact of the Customer Experience
Speaker: Dennis Quon - EDP, Document Accessibility Services at Crawford Technologies
Dennis leads the business effort at Crawford Technologies providing automated transcription, remediation and service bureau accessible document solutions. Dennis has worked in executive roles in large PSPs, as well as the Canadian Federal Government and at Xerox Canada. He will address software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentation of their customer communications.
Topic 4: Cyber Attack - It can happen to you!
Speaker: Neil Perry - Owner, Wayside Printers
Neil will be discussing his and his company’s own experience with a Cyber Attack and what steps they have taken to prevent future attacks and to mitigate their risk.